Frost Glow Cosmetics Frequently Asked Questions

❄️ Frost Glow Cosmetics – Frequently Asked Questions (FAQs)

1. What is Frost Glow Cosmetics?

Frost Glow Cosmetics is a beauty brand that offers high-quality, cruelty-free, and skin-friendly makeup designed to make you glow in every season.

2. Are your products cruelty-free and vegan?

Yes! All Frost Glow Cosmetics products are 100% cruelty-free. Many items are also vegan-friendly—check the product description for details.

3. Do you test on animals?

Never. Our products are never tested on animals at any stage of development.

4. What skin types are your products suitable for?

Our formulas are designed to be gentle and safe for most skin types, including sensitive skin. However, we recommend patch testing before full use.

5. How do I know which shade is right for me?

We offer shade guides on product pages to help you pick your perfect match. You can also reach out to our support team with a photo for personalized recommendations.

6. Where do you ship?

We currently ship within [insert regions/countries here]. International shipping is available to select countries—please see our Shipping Policy page for details.

7. How long does shipping take?

  • Domestic Orders: [X–Y business days]

  • International Orders: [X–Y business days, depending on location]
    Processing times are 1–2 business days.

8. Can I track my order?

Yes! Once your order ships, you’ll receive a confirmation email with tracking details.

9. What is your return/exchange policy?

Due to the nature of cosmetic products, we can only accept returns on unopened and unused items within [X] days of delivery. Please refer to our Return Policy for full details.

10. My product arrived damaged, what should I do?

We’re so sorry! Please email us at [your support email] with your order number and a photo of the damaged product, and we’ll replace it for you.

11. Do you offer discounts or promotions?

Yes! Sign up for our newsletter to receive exclusive discounts, early access to new launches, and seasonal promotions.

12. Can I change or cancel my order after placing it?

Orders can only be changed or canceled within 24 hours of purchase. Please contact us as soon as possible.

13. Do you offer wholesale or bulk orders?

Yes! For wholesale inquiries, please email [your business contact email].

14. How can I contact customer support?

You can reach our friendly support team at [frostglowcosmetics@gmail.com] or through our Contact Us page. We typically respond within 24–48 hours.